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Q. What is Coveros' cancellation policy? Coveros reserves the right to make changes to the event schedule, dates, locations, and accommodations and will make every effort to notify delegates within a reasonable period. However, Coveros is not responsible for personal travel, accommodations, or other incidental expenses in connection with changes to an event.
- Cancellations within twenty (20) business days of event start date are subject to a 20% cancellation fee. Cancellations within fifteen (15) business days of event start date are subject to the full training or conference fee. For a cancellation code, please call 929.777.8102.
- There is a one-time-only allowable transfer for an attendee to another training or conference if done prior to 20 days before event occurs.
- Should an attendee become unavailable to attend an event and it is past the no refund date, we will allow a credit on hold for 12 months and it is good for a one time transfer to any conference or training. There will be a 20% penalty imposed should the request come during the aforementioned time.
For questions or concerns, please contact our Client Support Group at 929.777.8102 or [email protected].
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Q. How do I know which classes are right for me? Visit our Career Learning Path page to see course suggestions based on job function and specialization. For more detailed recommendations, contact one of our Training Advocates at 929.777.8102.
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Q. What are my discount options? We have a number of ways to save on professional training course, including alumni and self-pay discounts, as well as special pricing for the unemployed and students. See them all on our Ways to Save page, or contact our Client Support team at 929.777.8102 for a personal consultation.
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Q. Can I use multiple discounts for my registration? Only one promotion code or discount is permitted per registration.
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Q. How do I register multiple people and receive a discount? Registering multiple team members for the same training course can be accomplished via any of our registration paths. When registering, the initial registrant inputs their registration details and then selects the “Add Person” option which will allow for the next registrant’s information to be inputted. As the number of registrants increases, either a 10% discount for groups of 3-5, or a 20% discount for groups of 6 or more, will be added to each individual registration. Groups requesting a combination of different training courses should contact our Client Support team at 929.777.8102 for assistance.
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Q. What forms of payment do you take? We accept wire transfer, credit cards, US/domestic purchase orders, and checks. Contact our Client Support team at 929.777.8102 for more information.
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Q. How do I get a receipt? Once your payment is made, a receipt will be sent to your registered email address. You may also contact Client Support to request a PDF receipt if needed.
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Q. Do I need to bring a laptop with me to my class? Some of our classes do require a laptop and this is noted on the class information page on our website. Typically, you will also receive an email about it before the class begins. Coveros does not provide laptops for these classes and cannot rent them for you. Classes that require laptops typically will have pre-class instructions that will require you to download programs to your computer. If you have questions or concerns about this, please ask our Client Support team for additional information.
For classes that do not require a laptop, you may still bring a laptop or tablet for your use, but be advised that we cannot ensure the availability of wifi or electric outlets in the meeting room for your class.
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Q. Is there a dress code for your classes? No, we find that most people dress casual to business casual for our classes. Please wear what you will be comfortable in for several days of classroom work. Also remember that hotel meeting spaces can run hot or cold to your personal temperature preferences, we suggest bringing a sweater or dressing in layers to help you be comfortable.
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Q. I have special or medical requirements during my class, can you assist with helping me get support from the hotel venue? Hotels will vary in what they can offer, but we have worked through many special requests and find that hotels are more than willing to provide options for our participants.
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Q. English is not my primary language, what options are there for me? If your English is not well developed, we strongly encourage you to either have a co-worker also register who can assist with any language questions or hire a interpreter for your class. Coveros cannot cover the cost of an interpreter, but we are happy to get bids for you or provide you some service providers for you to contact directly. If you are taking a class that includes an exam, please contact us to learn about options including additional time, translation dictionaries, and exams in other languages. |
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Q. Do you offer consulting services for a big project? Absolutely. Learn more about our Consulting Services, and then contact our Senior Training Manager for more information.
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Q. I am interested in teaching for Coveros, how do I become an instructor? Please contact us via email to request additional information. |
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Q. How can I contact Coveros? Contacting Coveros is easy. You may use any of these methods to reach us: Live chat us—please check the lower right-hand side of your screen for current chat availability. Email us at [email protected], call us at 929.777.8102, send us a fax us at 904.278.4380, or complete the Contact Us form. |
