Frequently Asked Questions

About Coveros

Q. What is Coveros' cancellation policy?

Coveros reserves the right to make changes to the event schedule, dates, locations, and accommodations and will make every effort to notify delegates within a reasonable period. However, Coveros is not responsible for personal travel, accommodations, or other incidental expenses in connection with changes to an event.

  • Cancellations within twenty (20) business days of event start date are subject to a 20% cancellation fee. Cancellations within fifteen (15) business days of event start date are subject to the full training or conference fee. For a cancellation code, please call 929.777.8102.
  • There is a one-time-only allowable transfer for an attendee to another training or conference if done prior to 20 days before event occurs.
  • Should an attendee become unavailable to attend an event and it is past the no refund date, we will allow a credit on hold for 12 months and it is good for a one time transfer to any conference or training. There will be a 20% penalty imposed should the request come during the aforementioned time.

For questions or concerns, please contact our Client Support Group at 929.777.8102 or [email protected].

Q. How do I know which classes are right for me?

Visit our Career Learning Path page to see course suggestions based on job function and specialization. For more detailed recommendations, contact one of our Training Advocates at 929.777.8102.

Q. What are my discount options?

We have a number of ways to save on professional training course, including alumni and self-pay discounts, as well as special pricing for the unemployed and students. See them all on our Ways to Save page, or contact our Client Support team at 929.777.8102 for a personal consultation.

Q. Can I use multiple discounts for my registration?

Only one promotion code or discount is permitted per registration.

Q. How do I register multiple people and receive a discount?

Registering multiple team members for the same training course can be accomplished via any of our registration paths. When registering, the initial registrant inputs their registration details and then selects the “Add Person” option which will allow for the next registrant’s information to be inputted. As the number of registrants increases, either a 10% discount for groups of 3-5, or a 20% discount for groups of 6 or more, will be added to each individual registration. Groups requesting a combination of different training courses should contact our Client Support team at 929.777.8102 for assistance.

Q. What forms of payment do you take?

We accept wire transfer, credit cards, US/domestic purchase orders, and checks. Contact our Client Support team at 929.777.8102 for more information.

Q. How do I get a receipt?

Once your payment is made, a receipt will be sent to your registered email address. You may also contact Client Support to request a PDF receipt if needed.

Q. Do I need to bring a laptop with me to my class?

Some of our classes do require a laptop and this is noted on the class information page on our website. Typically, you will also receive an email about it before the class begins. Coveros does not provide laptops for these classes and cannot rent them for you. Classes that require laptops typically will have pre-class instructions that will require you to download programs to your computer.  If you have questions or concerns about this, please ask our Client Support team for additional information.

For classes that do not require a laptop, you may still bring a laptop or tablet for your use, but be advised that we cannot ensure the availability of wifi or electric outlets in the meeting room for your class.

Q. Is there a dress code for your classes?

No, we find that most people dress casual to business casual for our classes. Please wear what you will be comfortable in for several days of classroom work. Also remember that hotel meeting spaces can run hot or cold to your personal temperature preferences, we suggest bringing a sweater or dressing in layers to help you be comfortable.

Q. I have special or medical requirements during my class, can you assist with helping me get support from the hotel venue?

Hotels will vary in what they can offer, but we have worked through many special requests and find that hotels are more than willing to provide options for our participants.

Q. English is not my primary language, what options are there for me?

If your English is not well developed, we strongly encourage you to either have a co-worker also register who can assist with any language questions or hire a interpreter for your class. Coveros cannot cover the cost of an interpreter, but we are happy to get bids for you or provide you some service providers for you to contact directly.

If you are taking a class that includes an exam, please contact us to learn about options including additional time, translation dictionaries, and exams in other languages.

Q. Do you offer consulting services for a big project?

Absolutely. Learn more about our Consulting Services, and then contact our Senior Training Manager for more information.

Q. I am interested in teaching for Coveros, how do I become an instructor?

Please contact us via email to request additional information.

Q. How can I contact Coveros?

Contacting Coveros is easy. You may use any of these methods to reach us: Live chat us—please check the lower right-hand side of your screen for current chat availability. Email us at [email protected], call us at 929.777.8102, send us a fax us at 904.278.4380, or complete the Contact Us form.

About Certification

Q. Where can I find more information about the ISTQB® certification exams including CTFL, CTFL-AT, CTAL and Certified Mobile Tester?

Prerequisites, exam FAQ, and syllabi for all of the ISTQB certifcation exams can be found at

Q. Is there a separate exam to get the certification?

All training courses will come with a certificate of completion. For public Software Tester Certification—Foundation Level training courses, the ISTQB® CTFL exam is administered on the third day of the class. The cost of the exam is included in your registration. For public Advanced Tester Certification courses (test analyst or test manager) students schedule and take the ISTQB exam separately. Registration does include an exam voucher that is good for one year. ICAgile certification is skills-based and requires participants to demonstrate they have learned both why and how; course instructors authorize certification. All ICAgile courses include the certification fee.

Q. Is there an additional fee for the exams?

Public Classroom and Live Virtual ISTQB® certification courses include the cost of the corresponding exam with registration. Vouchers are ordered and provided to students after they have completed the exam pre-qualification process. Students have 1 year to schedule the exam. The ISTQB Certified Tester Foundation Level – Agile Tester (CTFL-AT) exam and the ASTQB Certified Mobile Tester exams fees are not included in the cost of the classes but are available for purchase; contact our Client Support team at 929.777.8102 for more information on these exams.

Q. I don’t want to take the CTFL exam with my Software Tester Certification class, is this required?

No, taking the exam is not required, but the exam fee is included in all Public Classroom and Live Virtual Software Tester Certification—Foundation Level course registrations. Please contact Client Support at 929.777.8102 for assistance.

Q. Can I retake the exam if I score poorly?

Yes, ISTQB® certification exams may be retaken, however, there are no discounts for re-testing.

About On-Site Training

Q. Can you customize an On-Site training class?

Yes! Our team of training advocates and expert instructors are more than happy to create and customize a class for your team's specific needs and deliver it at your location. Contact our On-Site Training Advocate to learn more.

Q. Our team would like to schedule an On-Site training class, what is the minimum and maximum students allowed?

In most cases, the minimum number of students is 6 and the maximum number is 25. Contact our On-Site Training Advocate for more information.

Q. I would like to schedule an On-Site training class, how much does something like that cost?

For most organizations seeking to train 6 or more, On-Site Training is often a more economical choice. Contact our On-Site Training Advocate to learn how affordable On-Site Training can be.

Q. Do you offer international On-Site training classes?

Yes! Contact our On-Site Training Advocate to learn more about bringing a training class to your team at your location.

About Live Virtual Training

Q. I just signed up for a Live Virtual course. When will I get my login information?

Approximately 48 hours prior to the course you will receive a welcome email and a logistics email with your log-in information. Should you have questions, please contact our Client Support team at [email protected].

Q. What materials are included with Live Virtual courses?

Our Live Virtual courses use the same valuable course materials as our classroom training. The course materials will be emailed to you the day before your class begins. Typically, materials are in a presentation-type format and can be saved to your desktop.

Q. Which tools are demonstrated in your Live Virtual courses?

By design, most Coveros classes are tool agnostic and focus more on the methodology and approach. Being technology-neutral allows participants to apply the concepts they have learned to any tool, language, or platform.

Q. How long are the live virtual sessions?

Each course has specific session lengths listed, but in general most two-day courses are scheduled 1:00-4:00pm ET, while most three-day or five-day courses are scheduled 12:30-4:30 pm ET.